Shipping Policy

Last Updated: August 10, 2026

 

At Bego Supply, we are committed to providing a dependable, transparent, and straightforward delivery experience.

This Shipping Policy explains how orders are processed, shipped, tracked, delivered, delayed, redirected, or handled if a package is lost, damaged, refused, or returned to sender.

This Shipping Policy applies to orders placed through the Bego Supply online store for delivery within the United States.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be limited under applicable United States federal, state, or local law.

 

Shipping Overview

 

Our standard shipping estimates for eligible United States orders are:

Order Cut-Off Time: 4:00 pm Eastern Time
Handling Time: 1–3 business days, Monday to Friday
Estimated Transit Time: 4–9 business days, Monday to Friday
Shipping Fee: Free standard shipping
Estimated Total Delivery Time: 5–12 business days

Orders submitted after the daily cut-off time may begin processing on the following business day.

Business days generally exclude Saturdays, Sundays, federal holidays, and any holidays observed by the relevant fulfillment or delivery provider.

The timeframes above are estimates and are not guaranteed unless we expressly state otherwise.

 

Shipping-Time Representations

 

Where Bego Supply states or advertises a shipping timeframe, we intend to have a reasonable basis for that estimate.

For most merchandise ordered online in the United States, the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis for the shipment time stated to customers.

Where no shipment time is stated, applicable federal rules may generally require shipment within 30 days after receipt of a properly completed order, subject to the specific terms and exceptions of those rules.

If we become unable to ship within an applicable promised or legally required period, we will handle the delay in accordance with applicable law, including any required notice, consent, cancellation, or refund rights.

 

Delivery Locations

 

Bego Supply currently ships eligible products to delivery addresses within the United States.

Delivery availability may vary depending on:

• The product ordered.
• The shipping destination.
• Carrier availability.
• Fulfillment location.
• Applicable shipping restrictions.
• Product dimensions or weight.
• Remote-area service limitations.

Some products may not be available for delivery to:

• Alaska.
• Hawaii.
• Puerto Rico.
• U.S. territories.
• Military addresses.
• P.O. boxes.
• Remote or restricted locations.

Where a delivery restriction applies, it may be displayed during checkout or communicated after order review.

If we cannot deliver an order to the address provided, we may cancel the affected product or order and issue any refund due.

 

Placing an Order

 

Orders must be placed through our online store unless we expressly provide another ordering method.

To place an order:

1. Select the product or products you wish to purchase.
2. Choose the applicable size, color, style, quantity, or variation.
3. Add the product to your cart.
4. Proceed to checkout.
5. Enter your contact, billing, and delivery information.
6. Select an available payment method.
7. Review your order carefully.
8. Complete your purchase.

After a successful checkout, you will normally receive an automated order-confirmation email.

Please review the confirmation carefully and contact us promptly if information appears incorrect.

 

Order Processing

 

Orders are generally processed within 1–3 business days.

Processing may include:

• Payment verification.
• Fraud and security checks.
• Review of order information.
• Product preparation.
• Quality-control checks.
• Packaging.
• Label generation.
• Handover to the applicable shipping provider.

An order-confirmation email does not mean that your order has already shipped.

You will normally receive a separate shipping confirmation when the order or first package has been dispatched.

 

Fulfillment Locations

 

Bego Supply may work with domestic and international suppliers, manufacturers, warehouses, fulfillment centers, postal services, and courier companies.

Depending on the product, your order may be fulfilled from:

• A United States warehouse.
• A supplier or fulfillment facility outside the United States.
• More than one fulfillment location.

The fulfillment location may depend on:

• Product availability.
• Inventory location.
• Delivery destination.
• Order composition.
• Shipping efficiency.
• Supplier availability.

Using a third-party or international fulfillment provider does not remove obligations that applicable law places on Bego Supply.

 

Multiple Packages

 

Products within the same order may occasionally be shipped separately.

This may occur because of:

• Different fulfillment locations.
• Different processing times.
• Product availability.
• Package dimensions.
• Carrier requirements.
• Inventory allocation.

As a result:

• Products may arrive on different days.
• You may receive more than one shipping confirmation.
• Each package may have its own tracking number.
• Different carriers may deliver different packages.

You will not be charged additional standard shipping fees solely because we choose to split an order into multiple packages.

A product should not automatically be considered missing merely because another product from the same order has already arrived.

 

Shipping and Delivery Providers

 

The carrier used for an order may depend on the product, delivery location, fulfillment facility, service availability, and shipping route.

Orders may be handled by carriers or postal operators such as:

• USPS.
• UPS.
• FedEx.
• DHL.
• Regional delivery providers.
• Other domestic or international logistics providers.

We do not guarantee use of a specific carrier unless we expressly confirm that carrier before purchase.

An international shipment may be transferred to a domestic carrier for final delivery.

 

Order Tracking

 

Where tracking is available, we will normally provide a tracking number or tracking link after dispatch.

Tracking information may require time to become active after the carrier receives the shipment.

Updates may occasionally be delayed while a package is:

• Moving between facilities.
• Being transferred between carriers.
• Awaiting carrier scanning.
• Moving through customs.
• Entering a final-mile network.
• Experiencing a temporary carrier delay.

Tracking information is provided by the relevant carrier and may not update in real time.

If tracking has not updated for an extended period, contact us at:

info@begosupply.com

 

Address Accuracy

 

Customers are responsible for providing a complete and accurate delivery address.

Before placing your order, please check:

• Recipient name.
• House or building number.
• Street name.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP Code.
• Country.
• Email address.
• Telephone number.

Incorrect or incomplete address information may cause:

• Processing delays.
• Failed delivery.
• Return to sender.
• Additional carrier charges.
• Loss or misdelivery.

Bego Supply may not be responsible for delays or failed deliveries caused solely by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

 

Address Changes After Ordering

 

To request an address change, contact us as soon as possible at:

info@begosupply.com

Please include:

• Your full name.
• Order number.
• Original delivery address.
• Corrected delivery address.

 

Before Fulfillment or Dispatch

 

Where an order has not yet entered fulfillment or been dispatched, we will make reasonable efforts to update the address.

Address changes cannot be guaranteed once processing has started.

 

After Dispatch

 

Once a package has been handed to a carrier, we may be unable to change or redirect it.

You may be able to request a change directly through the carrier, but availability depends on the carrier’s policies.

Bego Supply does not guarantee that a carrier can successfully redirect a package after dispatch.

 

P.O. Boxes, Military Addresses, and Restricted Locations

 

Certain carriers, fulfillment facilities, or products may not support delivery to:

• P.O. boxes.
• APO addresses.
• FPO addresses.
• DPO addresses.
• U.S. territories.
• Remote locations.

Where possible, delivery restrictions will be identified during checkout or order processing.

If an order cannot be shipped to the address provided, we may contact you to request an alternative address or cancel the affected order.

 

Delivery Instructions and Safe Locations

 

Depending on the carrier, you may be able to provide delivery instructions or authorize delivery to:

• A porch.
• A building reception area.
• A mailroom.
• A parcel locker.
• A neighbor.
• Another designated safe location.

If you directly authorize a carrier to leave a package in a particular location, the carrier may follow those instructions.

Please select only a location that you consider secure.

Responsibility for a package after delivery to a customer-authorized location will depend on the circumstances, carrier evidence, and applicable law.

 

Delivery Attempts

 

If no one is available to receive a package, the carrier may:

• Attempt another delivery.
• Leave the package where permitted.
• Deliver it to a parcel locker.
• Leave it with a building representative.
• Hold it at a carrier facility.
• Leave delivery instructions.
• Return it to sender.

You are responsible for monitoring available tracking information and following any carrier instructions relating to collection or redelivery.

 

Unclaimed, Refused, or Returned Packages

 

A package may be returned to sender because of:

• An incorrect address.
• An incomplete address.
• Refusal of delivery.
• Failure to collect the package.
• Repeated unsuccessful delivery attempts.
• An inaccessible delivery location.

Once a returned package reaches the applicable return or fulfillment facility, we will assess the next appropriate step.

Depending on the circumstances, this may include:

• Redelivery.
• Cancellation.
• Refund.
• Additional shipping charges where legally permitted and appropriately disclosed.

Any refund will be handled under our Return & Refund Policy and applicable law.

 

Delayed Orders

 

Occasional delays may occur during processing or transit.

Possible causes include:

• High order volume.
• Promotional periods.
• Severe weather.
• Federal holidays.
• Carrier disruption.
• Customs processing.
• Transportation disruption.
• Labor disputes.
• Natural disasters.
• Security events.
• Incorrect customer information.
• Events outside our reasonable control.

If your order has not arrived within the estimated timeframe, please:

1. Review the tracking information.
2. Confirm your delivery address.
3. Check for any carrier notice.
4. Check your mailbox, mailroom, porch, or parcel locker.
5. Ask household members or building staff whether the package was accepted.
6. Contact the carrier where appropriate.
7. Contact us at info@begosupply.com if further assistance is needed.

 

Shipping Delays and Customer Options

 

If we know that we cannot ship within a promised or applicable shipping period, we will take reasonable steps to communicate the delay.

Where required under applicable federal law, we may provide you with the option to:

• Agree to a revised shipping date; or
• Cancel the delayed order and receive the required refund.

Where customer consent is required for an extended delay, we will follow the applicable consent requirements.

If an order must be cancelled because we cannot ship it within the applicable period and valid consent to the delay has not been obtained, we will issue any refund required by law.

 

Lost Packages

 

If tracking shows no delivery and the package appears to be lost in transit, please contact us.

We may:

• Review the tracking history.
• Contact the carrier.
• Ask the carrier to investigate.
• Request information from you.
• Confirm the delivery address.
• Determine whether a replacement or refund is appropriate.

The available remedy may depend on:

• Tracking information.
• Carrier investigation results.
• Delivery evidence.
• The circumstances of the shipment.
• Applicable law.

 

Packages Marked Delivered but Not Received

 

If tracking states that a package was delivered but you cannot locate it, please:

• Confirm the delivery address.
• Check around your property.
• Check any mailbox or parcel locker.
• Check with household members.
• Check with building reception or management.
• Ask immediate neighbors where appropriate.
• Review any delivery photograph or carrier notice.
• Contact the carrier.

If you still cannot locate the package, contact:

info@begosupply.com

We may request information needed to investigate the delivery.

A refund, replacement, or other resolution will depend on the facts of the case, delivery evidence, carrier findings, customer instructions, and applicable law.

 

Damaged Packages

 

If the shipping package arrives visibly damaged, photograph the condition before discarding the packaging where reasonably possible.

Useful photographs may include:

• The outside of the package.
• The shipping label.
• Internal packaging.
• The product.
• Any damaged components.

Contact us at:

info@begosupply.com

Please include:

• Your full name.
• Order number.
• Description of the problem.
• Clear photographs or videos where relevant.

Please retain the product and available packaging until we provide further instructions.

 

Damaged, Defective, or Incorrect Products

 

If a product arrives:

• Damaged.
• Defective.
• Incorrect.
• Incomplete.
• Unsafe.
• Materially different from the product ordered.

please contact us promptly at:

info@begosupply.com

We may ask for reasonable photographs, videos, order information, or other evidence necessary to assess the issue.

Any remedy will be handled under our Return & Refund Policy and applicable law.

 

Missing Products

 

If part of an order appears to be missing, first confirm whether the order was shipped in multiple packages.

If all packages are shown as delivered and a product is still missing, contact us.

Please provide:

• Your order number.
• The missing product.
• Photographs of the received package where relevant.
• Photographs of the shipping label.
• Any available tracking information.

We will review the issue and determine the appropriate next step.

 

Order Cancellation Before Dispatch

 

You may request cancellation before dispatch by contacting:

info@begosupply.com

Please include your order number.

We will make reasonable efforts to stop the order before fulfillment or shipment.

Cancellation cannot be guaranteed once processing has started.

An order is considered cancelled only once we confirm the cancellation.

If the order has already shipped, any return request will be handled under our Return & Refund Policy.

 

Customs and Import Processing

 

Some products may be fulfilled from outside the United States.

Where this occurs, a shipment may pass through customs or other import processing before delivery.

Bego Supply aims to structure ordinary consumer deliveries so customers are not unexpectedly required to pay undisclosed mandatory charges upon delivery.

Any known mandatory store-imposed charges will be disclosed before purchase where required.

If a carrier or customs authority requests an unexpected payment relating to your order, contact us at info@begosupply.com before making payment where reasonably possible.

 

Taxes, Duties, and Additional Charges

 

Applicable sales taxes may be calculated during checkout where required.

Where a shipment involves international fulfillment, other taxes, duties, customs assessments, or carrier charges may arise depending on the shipping arrangement.

We will not intentionally conceal mandatory charges that we know must be paid by the customer.

Charges caused by actions outside our control, such as a customer independently redirecting a shipment to another country, may be the customer’s responsibility where permitted by law.

 

Shipping Costs

 

Standard shipping is currently free for eligible orders within our supported United States delivery area unless a different charge is clearly displayed before checkout.

Where optional expedited, premium, or special shipping services are offered, the additional cost will be displayed before you complete the order.

We will not add an undisclosed mandatory shipping charge after you have submitted the order.

 

Events Outside Our Reasonable Control

 

We are not responsible for delays caused by events outside our reasonable control to the extent applicable law permits.

These may include:

• Severe weather.
• Natural disasters.
• War or civil unrest.
• Government action.
• Customs disruption.
• Labor action involving third parties.
• Transportation disruption.
• Carrier-network outages.
• Widespread internet or telecommunications failures.
• Public-health emergencies.

Where such an event affects your order, we will take reasonable steps to manage the situation and provide available information.

Nothing in this section removes any right or remedy that applicable law does not allow us to exclude.

 

Returns

 

Do not send products to our registered business address unless our customer-service team has expressly confirmed that it is the correct return address.

Returns may need to be sent to a separate authorized return facility.

Before sending a return, contact:

info@begosupply.com

and follow the return instructions provided.

Returns sent to an unauthorized address may be delayed, refused, returned to sender, or otherwise difficult to process.

Further information is provided in our Return & Refund Policy.

 

Consumer Rights

 

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable United States federal, state, or local law.

Depending on the circumstances, applicable protections may relate to:

• Shipping-time representations.
• Delayed shipments.
• Cancellation rights relating to delayed orders.
• Refunds for unshipped merchandise.
• Accurate advertising.
• Unauthorized charges.
• Damaged or defective products.
• Other state or federal consumer-protection requirements.

Where this Shipping Policy conflicts with a mandatory legal right, the mandatory right will prevail.

 

Changes to This Shipping Policy

 

We may update this Shipping Policy to reflect changes to:

• Shipping providers.
• Delivery areas.
• Fulfillment locations.
• Shipping fees.
• Processing procedures.
• Delivery estimates.
• Carrier practices.
• Applicable legal requirements.

The current version will be published on our website with an updated Last Updated date.

Changes will generally apply to future orders.

They will not be used to unfairly alter shipping terms already agreed for an accepted order unless required by law or agreed with you.

 

Contact Information

 

For questions about shipping, tracking, delivery, delays, missing packages, or this Shipping Policy, please contact us:

Store Name: Bego Supply
Legal Company Name: Seta Services
Chamber of Commerce Number: 92397379
VAT Number: NL004950717B85
Email: info@begosupply.com
Phone Number: +1 415 3584163
Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands

We aim to respond to customer enquiries as soon as reasonably possible.