Return & Refund Policy

Last Updated: August 10, 2026

At Bego Supply, we want you to be satisfied with your purchase.

This Return & Refund Policy explains our voluntary return arrangements, how to request a return, how refunds are processed, and how we handle products that arrive damaged, defective, incorrect, incomplete, or materially different from what was ordered.

This policy applies to orders placed through the Bego Supply online store for delivery within the United States.

Our voluntary return policy operates in addition to any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable United States federal, state, or local law.

Voluntary 30-Day Return Policy

Bego Supply generally accepts eligible change-of-mind return requests made within 30 days after delivery.

To qualify for a voluntary return, the product must generally:

Be unused, unworn, and unwashed, except where reasonable inspection is necessary.
Be in substantially the same condition in which it was received.
Include all original parts, accessories, manuals, labels, and documentation.
Include original packaging where reasonably possible.
Be free from customer-caused damage, stains, odors, alterations, or excessive wear.
Be suitable for resale where the return is based only on a change of mind.

The 30-day period begins on the date tracking or other reliable delivery evidence shows that the product was delivered.

If an order is delivered in multiple packages, the return period for each product generally begins when that product is delivered.

Our voluntary return policy does not reduce any rights that may apply where a product is defective, damaged, unsafe, incorrectly supplied, or materially misdescribed.

Change-of-Mind Returns

A change-of-mind return may include situations where:

You no longer want the product.
You ordered the wrong color, style, size, or variation.
The product does not suit your preferences.
You no longer need the product.
You ordered the product by mistake.
The product is not defective but did not meet your subjective expectations.

Change-of-mind returns must meet the voluntary return conditions described in this policy.

Where a product was correctly supplied and is not defective, return shipping costs may be the customer’s responsibility.

Non-Returnable Change-of-Mind Items

Certain products may not be eligible for a voluntary change-of-mind return.

These may include:

Gift cards.
Personalized or custom-made products.
Products made to a customer’s specifications.
Perishable goods.
Products that have been used, worn, washed, altered, or damaged after delivery.
Products missing essential components or accessories.
Hygiene-sensitive products once a protective or hygiene seal has been removed.
Personal-care products that have been opened or used where resale would be inappropriate for hygiene reasons.
Final-sale or clearance products where the restriction was clearly disclosed before purchase.
Products that cannot reasonably be resold because of their condition after customer use.

A change-of-mind exclusion does not remove rights or remedies that may apply where a product is defective, damaged, unsafe, incorrectly supplied, materially misdescribed, or otherwise subject to a non-waivable legal protection.

Damaged Products

If your product arrives damaged, contact us as soon as reasonably possible at:

info@begosupply.com

Please provide:

Your full name.
Your order number.
A description of the damage.
Clear photographs or videos of the product.
Photographs of the external packaging where relevant.
Photographs of the shipping label where relevant.

Please retain the product and available packaging until we provide instructions.

We may ask for reasonable evidence needed to assess what happened.

Depending on the circumstances, an appropriate resolution may include:

Replacement.
Refund.
Partial refund.
Replacement parts.
Another reasonable remedy.

Defective Products

If a product appears defective, stops functioning as reasonably expected, or presents a safety concern, contact us at:

info@begosupply.com

Please include:

Your order number.
The product involved.
A description of the defect.
Photographs or videos where useful.
Information about when the issue appeared.
Any other information reasonably necessary to assess the problem.

Do not continue using a product if you reasonably believe continued use could be unsafe.

Where applicable, product-specific manufacturer warranty terms may also apply.

Nothing in this policy is intended to exclude or limit warranties or remedies that cannot lawfully be excluded.

Incorrect Products

If we send:

The wrong product.
The wrong color.
The wrong size.
The wrong style.
The wrong variation.
The wrong quantity.

please contact:

info@begosupply.com

Please provide your order number and photographs of the product and shipping label where reasonably possible.

Where Bego Supply or its fulfillment provider made the error, we will determine an appropriate solution, which may include:

Sending the correct product.
Providing replacement parts.
Arranging a return.
Issuing a refund.
Another appropriate remedy.

Missing Components or Incomplete Products

If a product arrives with missing parts, components, accessories, or documentation necessary for ordinary use, contact us.

Please provide:

Your order number.
The product name.
A description of what is missing.
Photographs of the received contents.
Photographs of the packaging where relevant.

Where appropriate, we may send the missing component, replace the product, provide another solution, or issue a refund.

Products Materially Different From Their Description

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, materials, and other information are accurate.

Minor differences caused by:

Screen settings.
Lighting.
Manufacturing tolerances.
Natural materials.
Packaging updates.
Minor production variations.

do not necessarily mean that a product is materially misdescribed.

If a product is materially different from the description or specifications presented at the time of purchase, contact:

info@begosupply.com

We will review the issue and determine an appropriate remedy.

Return Procedure

1. Contact Us Before Returning the Product

Email:

info@begosupply.com

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Whether the product is unused, damaged, defective, incorrect, incomplete, or otherwise affected.
Photographs or videos where relevant.

2. Return Review

Our customer-service team will review your request.

We may ask for additional information to:

Confirm the purchase.
Identify the product.
Understand the reason for the return.
Determine whether the product must be physically returned.
Determine the appropriate return destination.
Assess damage or defects.
Confirm whether a voluntary return condition applies.

3. Return Instructions

If a physical return is required, we will provide instructions that may include:

The authorized return address.
Packaging requirements.
A return reference or authorization number.
Return-shipping instructions.
Information about who is responsible for return shipping.
Other information needed to process the return.

4. Prepare the Return

Package the product securely to help prevent damage during transit.

Where reasonably possible, include:

The product.
All original components.
Accessories.
Manuals.
Tags or labels.
Any return documentation provided.
Appropriate protective packaging.

For voluntary change-of-mind returns, missing packaging, components, accessories, or customer-caused damage may affect eligibility or the refund amount where permitted by law.

5. Send the Return

Send the return only to the authorized return address provided by our customer-service team.

Where you are responsible for return shipping, we strongly recommend:

Using a tracked shipping service.
Keeping your proof of postage.
Keeping the tracking number until the return has been completed.

6. Return Inspection

Once a returned product is received, we may inspect it to confirm:

That it matches the product purchased.
Its condition.
Whether parts or accessories are missing.
Whether voluntary return conditions have been met.
The nature of any claimed defect or damage.
Whether customer-caused damage occurred.

We will complete the review within a reasonable period.

Return Address

Do not send returns to our registered business address unless we expressly confirm that it is the correct return destination.

Bego Supply may use suppliers, warehouses, and return facilities located separately from our registered business address.

The correct return address may depend on:

The product.
The fulfillment location.
The reason for the return.
The supplier.
The appropriate return facility.

Contact:

info@begosupply.com

before returning a product.

Sending a product to an unauthorized address may result in:

Delay.
Refusal.
Return to sender.
Additional shipping costs.
Difficulty locating or processing the package.

Return Shipping Costs

Change-of-Mind Returns

For an eligible voluntary change-of-mind return:

The customer is generally responsible for return shipping costs.
Original shipping charges, if any, may be non-refundable unless otherwise stated or required by law.
Return shipping costs paid directly by the customer are generally non-refundable.
The customer is responsible for selecting an appropriate return service.

Damaged, Defective, Incorrect, or Incomplete Products

Where a product is damaged, defective, incorrectly supplied, incomplete, unsafe, or materially misdescribed and Bego Supply is responsible for the issue, we may:

Provide a prepaid return label.
Reimburse reasonable return-shipping costs.
Arrange collection.
Send a replacement without requiring a return.
Provide another appropriate solution.

Please contact us before paying substantial return costs.

Original Shipping Charges

Bego Supply currently offers free standard shipping for eligible U.S. orders unless otherwise displayed.

Where a customer paid for an optional premium or expedited shipping method, that additional shipping cost may be non-refundable for a voluntary change-of-mind return.

Where a refund or reimbursement is legally required because of a problem with the product or fulfillment, applicable shipping charges will be handled in accordance with the law that applies and the circumstances of the order.

Refund Eligibility

A refund may be approved where:

An eligible voluntary return is accepted.
A damaged or defective product qualifies for a refund.
An incorrect product is returned or otherwise resolved through a refund.
An order is cancelled before shipment and payment has already been captured.
Merchandise cannot be shipped and applicable law requires a refund.
A product is materially misdescribed.
Another refund is appropriate under our policies or applicable law.

A refund may be denied for a voluntary change-of-mind return where:

The request is made more than 30 days after delivery.
The product falls within a clearly disclosed non-returnable category.
The product has been substantially used.
The product has been washed or altered.
The customer caused material damage.
Essential components are missing.
The returned item is not the product originally purchased.
The return does not otherwise meet our voluntary conditions.

A voluntary-return denial does not remove rights that may apply for a genuine defect, safety issue, incorrect supply, or other legally protected issue.

Refund Method

Approved refunds will normally be issued to the original payment method used for the order.

A different refund method may be used where:

The original payment method cannot receive the refund.
The payment provider requires a different process.
Applicable law requires another method.
You agree to another lawful method.

We will not substitute store credit for a legally required cash or payment-method refund where doing so would violate applicable law.

Refund Processing Time

Once a return has been approved, we aim to submit the refund within five business days after the return review is completed.

After we submit a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

These additional financial-institution processing times are outside Bego Supply’s direct control.

Where federal or state law requires a refund within a different period, the legally required period will apply.

Refunds for Unshipped Merchandise

If Bego Supply cannot ship merchandise within the applicable promised or legally required shipping period, federal rules may require us to:

Obtain your consent to an eligible delay; or
Cancel the unshipped merchandise and provide the required refund.

Where a refund is required under the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we will follow the applicable refund requirements.

This section is separate from our voluntary 30-day return policy because it concerns merchandise that has not been shipped.

Partial Refunds

A partial refund may be appropriate where:

Only part of an order is returned.
Only one product in a multi-item order qualifies for a refund.
A customer agrees to keep a product in exchange for an appropriate price adjustment.
A discount must be recalculated after a voluntary partial return.
A voluntary return has materially diminished value because of customer-caused use, damage, missing parts, or alteration and a deduction is permitted by law.

Any deduction relating to a voluntary return will be based on the circumstances and will not be used to remove rights relating to a genuine product defect or fulfillment error.

Exchanges

Where available, we may assist with an exchange.

However, because inventory may change quickly, the most reliable method may be to:

Return the original eligible product.
Receive the applicable refund.
Place a new order for the preferred product.

For voluntary exchanges:

Product availability cannot be guaranteed.
Price differences may apply.
Return shipping may be the customer’s responsibility.
Additional shipping charges may apply where clearly disclosed.

Where a replacement is provided because we supplied a damaged, defective, or incorrect product, it will be handled separately from a voluntary exchange.

Wrong Size, Color, Style, or Variation Chosen by Customer

If you selected the wrong product variation and Bego Supply supplied exactly what was ordered, the return will generally be treated as a voluntary change-of-mind return.

Our normal voluntary return conditions apply.

Where Bego Supply supplied a variation different from the one confirmed in your order, contact us and we will review the issue as an incorrect-product claim.

Sale and Discounted Products

Products purchased during a sale or with a discount code remain subject to any rights and remedies that cannot legally be excluded.

Unless clearly marked otherwise before purchase, eligible sale products may be returned under our voluntary 30-day return policy if all voluntary conditions are met.

A product marked final sale may be excluded from voluntary change-of-mind returns where this was clearly disclosed before purchase.

A final-sale designation does not remove rights that cannot lawfully be waived in connection with a defective, unsafe, incorrect, or materially misdescribed product.

Gift Cards

Gift cards are generally not eligible for voluntary return or cash refund except where required by applicable law.

State law may provide specific rules concerning gift cards, balances, expiration, or cash redemption.

Where those laws apply, they will prevail over any inconsistent voluntary term in this policy.

Order Cancellations Before Dispatch

You may request cancellation before an order has shipped by contacting:

info@begosupply.com

Please include your order number.

We will make reasonable efforts to stop the order before fulfillment or dispatch.

Cancellation cannot be guaranteed once processing has begun.

An order is considered cancelled only once Bego Supply confirms the cancellation.

If the order has already shipped, it may need to be handled as a return after delivery.

No General Federal Online Cooling-Off Period

Our voluntary 30-day return policy is provided by Bego Supply and should not be confused with the Federal Trade Commission’s Cooling-Off Rule.

The federal Cooling-Off Rule generally does not provide a three-day cancellation right for purchases made entirely online.

Additional rights may exist under state law, product-specific law, warranty law, or other applicable consumer-protection rules.

Manufacturer Warranties

Certain products may be covered by a manufacturer warranty.

A manufacturer warranty may contain separate terms concerning:

Warranty duration.
Covered defects.
Repair.
Replacement.
Required proof of purchase.
Exclusions.
Claim procedures.

Where appropriate, we may direct you to manufacturer documentation or assist with relevant information.

Nothing in a manufacturer warranty eliminates rights that Bego Supply cannot legally exclude.

Implied and Statutory Warranties

Depending on the product, transaction, and state law that applies, certain warranties or remedies may arise by law.

This can include warranties concerning whether goods are reasonably fit for ordinary purposes or conform to applicable descriptions, where such warranties apply and have not been lawfully modified.

Nothing in this Return & Refund Policy is intended to disclaim or limit an implied or statutory warranty where doing so would be unlawful.

Missing Refunds

If we confirm that a refund has been submitted but it has not appeared in your account:

Check the original payment account.
Allow the normal processing period stated by your bank or payment provider.
Contact your card issuer, bank, or payment provider.
Ask whether the refund is pending.
Contact us if further assistance is needed.

Email:

info@begosupply.com

Please include:

Your full name.
Order number.
Refund amount.
Date the refund was confirmed.
Original payment method.

Do not send complete payment-card numbers, card security codes, or online-banking passwords by email.

Refunds to Expired or Replaced Cards

Where the original payment card has expired or been replaced, the financial institution can often route the refund to the associated account.

If the original account has been closed, contact your bank or payment provider.

If a refund is rejected and returned to Bego Supply, we may contact you to arrange another appropriate refund method.

Duplicate or Incorrect Refund Amounts

If you believe:

A refund was issued twice.
A refund amount is incorrect.
Only part of an approved refund was received.

contact:

info@begosupply.com

Please include the relevant order and refund information.

We will review our records and take appropriate action.

Chargebacks and Payment Disputes

If you have a problem with an order, we encourage you to contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

This does not prevent you from exercising any right to dispute a transaction through your card issuer, bank, payment provider, or applicable law.

If a chargeback is opened, we may provide the payment provider with information reasonably relevant to the dispute, such as:

Order records.
Payment records.
Delivery information.
Tracking information.
Customer communications.
Return records.
Refund records.

Personal information associated with a dispute will be handled in accordance with our Privacy Policy and applicable law.

Proof of Purchase

We may request reasonable proof that the product was purchased from Bego Supply.

Acceptable proof may include:

An order-confirmation email.
Order number.
Payment record.
Shipping confirmation.
Other reasonable evidence linking the product to a Bego Supply purchase.

Fraudulent or Abusive Return Activity

We may refuse or investigate a voluntary return request where we reasonably suspect:

Return fraud.
Use of stolen payment information.
Return of a different product from the one purchased.
Repeated misuse of promotional or return policies.
Tampering with a product.
Fabricated damage.
Materially false information.

Any action we take will remain subject to rights and remedies that cannot legally be waived.

State-Specific Consumer Rights

Consumer-protection and warranty laws vary between U.S. states.

Depending on your state and the circumstances, you may have rights beyond the voluntary return arrangements described in this policy.

Nothing in this policy is intended to:

Waive a non-waivable warranty.
Exclude a legally required remedy.
Prevent you from contacting a state or federal consumer-protection authority.
Restrict a right that applicable law does not allow us to restrict.

Where this policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail.

Changes to This Return & Refund Policy

We may update this Return & Refund Policy to reflect changes to:

Our return procedures.
Return facilities.
Product range.
Payment providers.
Fulfillment arrangements.
Shipping arrangements.
Applicable legal requirements.

The updated version will be published on our website with a revised Last Updated date.

Changes will generally apply to future purchases and will not be used to unfairly remove rights that already apply to an existing order.

Contact Information

For questions about returns, refunds, cancellations, exchanges, damaged products, defective products, incorrect products, or this policy, please contact us:

Store Name: Bego Supply
Legal Company Name: Seta Services
Chamber of Commerce Number: 92397379
VAT Number: NL004950717B85
Email: info@begosupply.com
Phone Number: +1 415 3584163
Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands

We aim to respond to customer and privacy enquiries as soon as reasonably possible.