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EVIRA LONDON

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Frequently asked questions

1. How long does delivery take?

We aim to dispatch all orders as quickly as possible. Orders are typically processed within 1–3 business days, after which delivery usually takes 4–9 business days within the United Kingdom. Once your order has been shipped, you'll receive a confirmation email with tracking details so you can follow its journey.

2. What if the item doesn't fit?

We understand that finding the perfect fit online isn't always easy. If your item isn't quite right, you can return it within our return period, provided it is unused, unworn, and in its original condition with all tags attached. Simply contact our customer support team, and we'll guide you through the return process.

3. How do I choose the correct size?

Each product page includes a detailed size guide to help you make the best choice. We recommend comparing the measurements with a garment you already own rather than relying solely on your usual size. If you're between sizes or need additional advice, our customer support team is always happy to help before you place your order.

4. How can I track my order?

As soon as your order has been dispatched, we'll send you a shipping confirmation email containing your tracking information. You can use this tracking link at any time to see the latest updates on your delivery and estimated arrival date.

5. What payment methods do you accept?

We offer a secure and convenient checkout experience with a variety of trusted payment methods. Depending on your location, you can pay using major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

6. How can I contact customer support?

Our customer support team is here to help with any questions about your order, sizing, returns, or products. Simply send us an email, and we'll do our best to respond within 24 hours on business days. We pride ourselves on providing friendly, helpful, and timely support every step of the way.

OUR PROMISE

30 DAY MONEY BACK GUARANTEE!

Shop with confidence with our 30-day money-back guarantee — simple, reassuring, and designed to give you peace of mind with every order.

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Free Shipping

We offer free shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.

30-Day Return Guarantee

Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.

100% Secure Payment

We offer a variety of secure payment options. Pay easily and enjoy a safe shopping experience.